Billing Terms & Conditions

Last Updated: June 2026

This Billing Policy explains how payments are processed when shopping with Herena.

By placing an order through https://shopherena.com, you agree to the terms outlined in this policy.

Accepted Payment Methods

Herena accepts a range of secure payment methods through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and any additional payment methods displayed at checkout.

Available payment methods may vary depending on your location, device, or payment provider.

All payments are processed in British Pounds (GBP).

Payment Processing

Payment must be completed at the time of checkout.

Orders will not be processed, prepared, or dispatched until payment has been successfully authorised and received.

If a payment is declined, cancelled, or cannot be authorised by the payment provider, the order will not be confirmed.

Herena does not store payment card details, banking information, or other sensitive payment credentials.

Pricing & Currency

All prices displayed on https://shopherena.com are shown in British Pounds (GBP).

Unless otherwise stated, product prices displayed on the Website include any applicable taxes required by law. Shipping charges and any optional services selected by the customer are displayed separately during checkout before payment is completed.

Prices are subject to change without prior notice.

Free standard shipping is available on all orders delivered within the United Kingdom.

Secure Payments

We take payment security seriously and use industry-standard security measures to help protect customer information.

All transactions are protected using SSL encryption and are securely processed through Shopify Payments and trusted payment providers.

Herena does not have access to, collect, or store your full payment card information.

Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

If you believe a payment has been made in error or notice an unauthorised transaction, please contact us before initiating a chargeback with your payment provider.

We will make every reasonable effort to investigate and resolve billing-related concerns promptly.

Initiating a chargeback without first contacting us may delay the resolution process.

Fraud Prevention

To help protect our customers and business from fraudulent activity, Herena reserves the right to cancel, refuse, or place an order on hold where suspicious activity is detected.

In certain circumstances, we may request additional verification before processing an order.

We reserve the right to refuse transactions where unauthorised, fraudulent, or unlawful activity is suspected.

Legal Compliance

These Billing Terms & Conditions are governed by the laws of England and Wales.

Nothing within this policy affects your statutory rights under applicable UK consumer protection legislation.

Contact Us

If you have any questions regarding payments, billing, or charges relating to an order, please contact us.

Herena

Website: https://shopherena.com

Address:

20–23 Woodside Place
Glasgow
Strathclyde Region
G3 7QL
United Kingdom

Email: info@shopherena.com

Phone: +44 7380 376365

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

Response Time:

Most enquiries are answered within 24–48 business hours.