Billing Terms and Conditions

This Billing Policy explains how payments are processed when shopping with Herena.

1. Accepted Payment Methods

We accept a range of secure payment methods through Shopify Payments, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Additional payment methods may be displayed at checkout depending on your location and device.

All payments are processed in British Pounds (GBP).

2. Payment Processing

  • Payment must be completed at the time of checkout.

  • Orders will not be processed or dispatched until payment has been successfully received.

  • If a payment is declined or cannot be authorised, the order will not be confirmed.

  • Herena does not store payment card details or banking information.

3. Pricing & Currency

  • All prices displayed on shopherena.com are in British Pounds (GBP).

  • Prices may change without prior notice.

  • Applicable taxes will be displayed where required.

  • Free standard shipping is available on all orders.

4. Secure Payments

We take payment security seriously.

  • All transactions are protected using SSL encryption.

  • Payments are securely processed through Shopify Payments and trusted payment providers.

  • Herena does not have access to or store your full payment information.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Return & Refund Policy.

  • If you believe a payment has been made in error or notice an unauthorised charge, please contact us before initiating a chargeback.

  • We will make every effort to investigate and resolve billing issues promptly.

6. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Cancel orders suspected of fraudulent activity.

  • Request additional verification for high-value orders.

  • Refuse transactions where unauthorised activity is suspected.

7. Legal Compliance

These Billing Terms are governed by the laws of England and Wales.

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

8. Contact Information

Email: info@shopherena.com

Phone: +44 XXXX XXX XXX

Address:

[Your Business Address]

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

We aim to respond to all enquiries within 24 business hours.