Privacy Policy

Last Updated: June 2026

This Privacy Policy explains how Herena ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit https://shopherena.com (the "Website"), place an order, contact us, or otherwise use our services.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Herena is a UK-based online retailer offering a carefully selected range of practical products across home, automotive, travel, health and wellness, pets, outdoor living, fitness, kids and family, smart home products, and everyday essentials.

Our Website is designed to provide customers with quality products, transparent information, secure online shopping, and reliable customer service.

Website: https://shopherena.com

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business. This may include Shopify, payment processors, delivery partners, fraud prevention providers, analytics providers, marketing service providers, and professional advisers where required by law.

We only share personal information where necessary to provide our services, fulfil orders, operate our Website, comply with legal obligations, or protect our legitimate business interests.

We do not sell, rent, or trade your personal information to third parties.

Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection laws, the data controller responsible for your personal information is:

Herena

20–23 Woodside Place
Glasgow
G3 7QL
United Kingdom

Email: info@shopherena.com

As the data controller, Herena determines the purposes and means of processing personal information collected through this Website.

Information We Collect

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our Website, we may collect personal information including your name, billing address, shipping address, email address, telephone number, order details, account information, and any information you provide when communicating with our customer support team.

We may also automatically collect certain technical information when you visit our Website. This may include your IP address, browser type, device information, time zone, pages viewed, products viewed, search terms, referral sources, website activity, and cookie data. This information helps us improve our Website, maintain security, prevent fraud, and provide a better customer experience.

How We Use Your Information

We use your personal information to process and fulfil orders, arrange delivery, process payments, provide customer support, communicate with you regarding your purchases, process returns and refunds, improve our services, prevent fraudulent activity, and comply with legal and regulatory obligations.

Where permitted by law, we may also use your information to send marketing communications regarding products, services, promotions, or updates. You may unsubscribe from marketing communications at any time.

Legal Basis for Processing

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection laws.

This includes processing that is necessary for the performance of a contract, compliance with legal obligations, our legitimate business interests, and your consent where required.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business. This may include Shopify, payment processors, delivery partners, fraud prevention providers, analytics providers, and professional advisers where required by law.

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our Website uses cookies and similar technologies to improve functionality, analyse website performance, remember user preferences, and enhance your browsing experience.

Most web browsers automatically accept cookies. You may choose to disable cookies through your browser settings, although certain features of the Website may not function correctly as a result.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Your Rights

Under applicable data protection laws, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to certain processing activities, restrict processing, request a copy of your data, or withdraw consent where consent is the legal basis for processing.

To exercise any of your privacy rights, please contact us using the details provided below.

If you are located in the United Kingdom and believe your data protection rights have been breached, you may submit a complaint to the Information Commissioner's Office (ICO).

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

Our Website uses secure encryption and industry-standard security practices to help safeguard customer information. While we strive to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

Herena

Website: https://shopherena.com

Address:

20–23 Woodside Place
Glasgow
Strathclyde Region
G3 7QL
United Kingdom

Email: info@shopherena.com

Phone: +44 7380 376365

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

Response Time:

Most enquiries are answered within 24–48 business hours.