Shipping Policy

At Herena, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines how orders are processed and delivered within the United Kingdom.

Shipping Locations

We currently ship to customers within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday).

Orders placed after 5:00 PM GMT will be processed on the next business day.

Please note that processing times may be slightly extended during holidays, promotional periods, or periods of high demand.

Delivery Times

Estimated delivery times are as follows:

  • Processing Time: 1–3 business days

  • Shipping Time: 6–9 business days

  • Total Estimated Delivery Time: 7–12 business days

Delivery estimates are provided as guidance only and may vary depending on your location and courier performance.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

No minimum purchase is required.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take up to 48 hours to become active after dispatch.

You can also monitor your shipment using our Track Order page.

Delivery Partners

We work with trusted courier networks operating within the United Kingdom, including Royal Mail, EVRi, and other recognised delivery providers.

The courier used may vary depending on your location and order requirements.

Delivery Issues

If your order is delayed, lost, arrives damaged, or you experience any delivery-related issues, please contact our customer support team as soon as possible.

We will work with the courier to investigate and help resolve the issue.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is entered correctly at checkout.

If an incorrect address is provided, please contact us within 24 hours of placing your order. Once an order has been dispatched, we may not be able to make changes.

Return Shipments

Please do not return products to the address shown on your package or to our business address.

If you wish to return an item, please contact us first. Our team will provide the correct return instructions and return address.

Contact Information

Email: info@shopherena.com

Phone: +44 XXXX XXX XXX

Address:

[Your Business Address]

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

We aim to respond to all enquiries within 24 business hours.