Shipping Policy

Last Updated: June 2026

At Herena, we are committed to providing a smooth and reliable shopping experience. We work with a network of trusted fulfilment partners to ensure your order is processed and delivered as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within the United Kingdom.

Shipping Locations

Herena currently ships to customers within the United Kingdom only. At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–3 business days, Monday through Friday. Orders placed after 5:00 PM GMT will be processed on the next business day.

Please note that processing times may be extended during public holidays, promotional periods, severe weather events, or periods of unusually high demand.

Shipping Options and Costs

We offer several shipping options within the United Kingdom.

Free Standard Shipping with tracking is available on all orders at no additional cost.

Customers may also choose Priority Processing Shipping with tracking for a fee of £5.95.

All shipping charges are clearly displayed during checkout before payment is completed.

Delivery Times

Orders shipped using our Free Standard Shipping service are typically delivered within 7–15 business days.

Orders placed using Priority Processing  are typically delivered within 7-12 business days.

These delivery estimates include order processing time and are provided as guidance only. Actual delivery times may vary due to courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours after dispatch to become active within the courier's system.

Customers can monitor the progress of their shipment using the Track Order page available on our Website.

Delivery Partners

We work with trusted courier networks operating within the United Kingdom, including Royal Mail, EVRi, Yodel, and other recognised delivery providers.

The courier selected for your order may vary depending on your location, package size, delivery requirements, and service availability.

Delivery Issues

If your order is delayed, lost, arrives damaged, or you experience any delivery-related issue, please contact us as soon as reasonably possible.

We will work with the relevant courier to investigate the matter and assist in reaching a resolution. Additional information may be required before a replacement, refund, or other remedy can be provided.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request photographs of the damaged item, the product packaging, and any visible shipping damage.

Once reviewed, we will work with you to provide an appropriate resolution where applicable.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If an incorrect address has been entered, please contact us within 24 hours of placing your order. Once an order has entered processing or has been dispatched, we may be unable to amend shipping details.

Herena is not responsible for delays, losses, or delivery failures resulting from inaccurate or incomplete information supplied by the customer.

Return Shipments

Please do not return products to the address shown on your package or to our business address unless specifically instructed to do so.

If you wish to return an item, please contact us first. Our team will provide return instructions and the appropriate return address once your request has been reviewed.

For full details regarding returns and refunds, please refer to our Returns & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or an existing order, please contact us.

Herena

Website: https://shopherena.com

Address:

20–23 Woodside Place
Glasgow
G3 7QL
United Kingdom

Email: info@shopherena.com

Phone: +44 7380 376365

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

Response Time:

Most enquiries are answered within 24–48 business hours.