Terms of Service

Last Updated: June 2026

Welcome to Herena.

These Terms of Service govern your use of https://shopherena.com and any purchases made through our Website. By accessing our Website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our Website or services.

About Herena

Herena is a UK-based online retailer specialising in automotive accessories, vehicle security products, maintenance tools, emergency equipment, and driving essentials.

Our Website is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.

Use of Our Website

By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

You agree not to use our Website for any unlawful purpose or in any way that may damage, disrupt, or interfere with the operation of the Website or the experience of other users.

We reserve the right to refuse service, restrict access, or cancel orders where we believe a customer has violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing information are accurate.

However, we do not guarantee that all information on the Website will always be complete, accurate, current, or free from errors. Minor variations in product appearance, packaging, colour, or specifications may occur.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order for reasons including product availability, pricing errors, suspected fraud, payment issues, or other circumstances that prevent fulfilment.

If an order is cancelled after payment has been received, a full refund will be issued.

Orders may be cancelled within 24 hours of purchase provided they have not entered processing or been dispatched.

Pricing and Payments

All prices displayed on https://shopherena.com are shown in British Pounds (GBP).

Payment must be received in full before an order can be processed or dispatched.

We reserve the right to change prices, promotions, product availability, or website content at any time without prior notice.

Payment transactions are securely processed through Shopify Payments and authorised payment providers.

Shipping and Delivery

Shipping, delivery estimates, and related information are governed by our Shipping Policy.

Delivery times provided on the Website are estimates only and may vary due to circumstances outside our control.

Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Nothing in these Terms affects your statutory rights under applicable UK consumer protection laws.

Intellectual Property

All content on this Website, including text, graphics, logos, images, branding, product descriptions, website design, and other materials, is owned by or licensed to Herena and is protected by applicable intellectual property laws.

No content from this Website may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Herena shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our Website, products, or services.

Nothing in these Terms excludes liability where such exclusion would be unlawful under applicable legislation.

Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will take effect immediately upon publication on this page. Continued use of the Website following any changes constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from the use of this Website or the purchase of products shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Herena

Website: https://shopherena.com

Address:

20–23 Woodside Place
Glasgow
Strathclyde Region
G3 7QL
United Kingdom

Email: info@shopherena.com

Phone: +44 7380 376365

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM GMT

Saturday – Sunday: Closed

Response Time:

Most enquiries are answered within 24–48 business hours.